Refund policy

Refund & Return Policy – MH Car Care Store

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within [3/7] days of receiving your order.

Eligible Returns

A return may be accepted if:

  • You received the wrong product
  • The product arrived damaged
  • The product is defective
  • The product is unused and in its original condition, where applicable

Products that have been opened, used, damaged by the customer, or altered may not be eligible for return.

How to Request a Return

Please contact us through WhatsApp or email with:

  • Your order number
  • Reason for return
  • Clear photos/videos of the product and packaging

After reviewing your request, we will inform you whether the return is approved.

Refunds

Approved refunds will be processed after the returned product has been received and inspected.

For Cash on Delivery orders, refunds may be issued through an available bank/mobile-wallet transfer method agreed with the customer.

Return shipping charges may apply unless the product was damaged, defective, or incorrectly sent by us.